Release Notes
Learn about what's new in the Customer Portal.
Customer Portal Reporting - Release Notes 6/3/2026
Reporting Enhancements Talk Time Metrics to Portal ReportingThe Customer Portal Reporting Dashboa...
Customer Portal - Release Notes - 5.21.26
INFORM Self-Service Subscription – Visibility into Current Subscription CycleINFORM Self-Service...
Customer Portal - Release Notes - 4/2/2026
Minor UpdateCall Reason ValidationWe are adding better messaging in the Customer Portal when a us...
Report Release Notes - 3/26/2026
INFORM is now available on the Boost Mobile network. As a part of the Boost Mobile network roll o...
Report Release Notes - 1/15/2026
Reporting EnhancementsCustomer Portal Map RemovalThe Success Rate (60s) by State heat map previou...
Report Release Notes - 12/17/2025
Reporting EnhancementsTwo new metrics to SENTRY reports: Unique Sentry Numbers and Block Rate to ...
Report Release Notes - 12/03/2025
Reporting Enhancements Expiring Programs tab updatesWe've added two new metrics - 30 Day Call Cou...
Report Release Notes - 09/25/2025
New Gauge Charts in Call Authentication ReportWe’ve added two new gauge charts to the Call Auth r...
Report Release Notes - 09/11/2025
In the Call Auth report,TMO Inform calls was renamed to TMO Auth Inform calls for clarity.Unauthe...
Customer Portal Release - 08/13/2025
Feature EnhancementsShort Name Value Optional for Self-Service UsersSelf-service users creating c...
Customer Portal Release - 07/17/2025
Feature EnhancementsAuto-Refreshing Business Registration DashboardWhen your business vetting sta...
Release Version - 06/25/2025
Registered Phones Detail ReportThe Registered Phones detail reporting view in the Customer Portal...
Release Version - 06/26/2025
Bug FixesImproved Navigation When Cancelling EditsWhen an OrgAdmin user canceled edits to their B...
Release Version - 06/04/2025
Simplified Email Notifications
To reduce inbox clutter, we’ve stopped sending separate emails for...
Release Version - 04/09/2025
New License Number Field for Insurance and Real Estate Users
Users selecting "Insurance" or "Rea...
Release Version - 03/19/2025
Enhanced Vetting Experience!
We’ve improved the vetting process to provide users with clearer gu...
Release Version - 03/05/2025
Customer Portal User Enhancements
Introducing Two New User Roles
Reporting Organization User
Rep...
Release Version - 02/06/2025
Customer Portal User Enhancements
Improved Phone Number Upload Error Messaging
We’ve made it eas...
Release Version - 12/12/2024
Customer Portal User Enhancements
We’re excited to announce the completion of our Mobile Enhance...
Release Version - 10/30/2024
Customer Portal User Enhancements
New Look and Feel
Say hello to a new clean experience in the C...
Release Version - 9/26/2024
Customer Portal User Enhancements
Mobile Experience
We are enhancing our mobile experience. User...
Release Version - 9/11/2024
Customer Portal User Enhancements
Introducing Morgan Bot
Users will now be able to get help quic...
Release Version - 8/14/2024
Customer Portal User Enhancements
*This feature will affect all Customer Portal users*
Business R...
Release Version - 6/12/2024
Pre-Paid Customer Portal User Enhancements
*These features will impact Branded Calling Subscripti...
Release Version - 5/16/2024
Pre-Paid Customer Portal User Enhancements
*These features will impact Branded Calling Subscripti...
Release Version - 3/20/2024
Pre-Paid Customer Portal User Enhancements
*These features will impact Branded Calling Subscripti...
Release Version - 3/6/2024
Pre-Paid Customer Portal User Enhancements
*These features will affect Branded Calling Subscripti...
Release Version - 12/14/2023
Pre-Paid Customer Portal User Enhancements
*These features will affect Branded Calling Subscripti...
Release Version- 10/25/2023
Customer Portal Enhancements
Business Registration Wizard Simplification
Rather than completin...
Release Version - 10/04/2023
Customer Portal Enhancements
Phone Number Assignment Navigation
Users can navigate from the Pho...