Reporting Improvements
Summary:
This release creates a more organized reporting experience by giving customers access to authentication performance and failure insights directly in SENTRY, without requiring navigating to INFORM reporting tab. It includes additional Call Authentication data added to Sentry reporting to provide more visibility and insight for SENTRY customers.
SENTRY reporting will now include:
- Counts of successful call authentication requests
- Failed call authentication requests
- Calls treated with INFORM with Call Authentication
- Calls treated with INFORM with Logo
The Call Auth Failure Summary reporting tab is also being added for SENTRY customers for additional insight when Call Authentication requests fail.
SENTRY Detail Report
Call Auth Failure Summary Report
Terms and Definitions Changes
To improve the reporting experience, several reporting labels and definitions have been updated within the Customer Portal Reporting.
SENTRY:
- The Treated Call term has been removed; while TMO INFORM and TMO Logo terms have been added to appropriately reflect branded calls
- Terms in the glossary now include
- Successful Auth Requests - The total number of Successful Call Authentication requests.
- Failed Auth Requests – The total number of failed Call Authentication requests.
- INFORM Calls – a name only branded call on the specified network.
- Logo Calls – a logo branded call on the specified network.
- Blocked Calls - A call that has been identified as spoofed and blocked by SENTRY.
- Continued Calls - A legitimate call that has been authenticated by SENTRY. The call does not receive Inform branding
- Blocked Rate Percentage - (Number of Blocked Calls / (Number of Blocked Calls + Number of Branded Calls + Number of Continued Calls)) * 100
SENTRY Glossary
INFORM
Treated Calls within the INFORM glossary is now defined as Number of calls that were treated with INFORM (with or without a logo).
Call Auth Summary Failure Report
The Call Authentication Failure Summary report now provides more detail for Invalid Phone Number errors. The Aggregate Error Type Count and Detailed Error Type tables will separate these errors into Invalid aNumbers and Invalid bNumbers.
Invalid aNumber/bNumber