Summary:
This release brings RCS to life earlier in the customer journey with a live test widget on the Branded Messaging info page and makes the reseller portal experience more reliable for partners managing multiple businesses.
New Features
Try RCS Live - Right From the Info Page
Prospects can now experience an RCS message for themselves without leaving the Branded Messaging info page. A new interactive test widget sends a real RCS preview - complete with the agent's logo and banner - so customers can see exactly what their branded messaging will look like on a real device.
- Interactive RCS test widget embedded on the Branded Messaging info page
- Live device preview showing the agent's logo and banner imagery
- Streamlined lead capture so interested prospects are routed to the right follow-up automatically
Improvements
A More Reliable Reseller Portal
Partners who manage multiple businesses will find the portal steadier and more accurate:
- Agents that sit directly under a reseller now work correctly when signed in with reseller credentials
- The agent list now displays all agents for reseller accounts (previously some appeared empty)
- Business dashboards now show metrics for agents that are new, inactive, or suspended, and the time-range switcher displays correctly
Bug Fixes
Portal Experience
- Adding a contact from the portal no longer shows a "Something went wrong" error
- Clicking the First Orion logo on the Learn More page now navigates correctly instead of landing on a blank screen
Messaging Accuracy
- Inbound messages now carry a message ID, improving conversation tracking
- Older messages that were missing after an agent migration now appear in the agent's history
- Clearer error messaging when an invalid business is referenced (now correctly identifies the business - not the reseller - as not found)