Customer Portal SENTRY - Release Notes 7/13/2026

Learn about what's new in the Customer Portal.

    AT&T Sentry Customer Portal reporting update

    Release date: Monday, July 13th 

    Reporting Enhancements

    First Orion Sentry reporting in the Customer Portal now includes Sentry treatment on the AT&T network. 

    • The column header for successfully authenticated calls enabled for both Sentry and branding on the T-Mobile network has been relabeled to “TMO Treated Calls”.
    • The column header for Blocked Calls on the T-Mobile network has been relabeled to “TMO Blocked Calls”.
    • The column header for calls successfully authenticated that are enabled for Sentry only has been relabeled to “TMO Continued Calls”.
    • Successfully authenticated calls enabled for both Sentry and branding on the AT&T network will now show counts as “ATT Treated Calls”.
    • Blocked calls on the AT&T network will now show as “ATT Blocked Calls”
    • Successfully continued calls enabled for Sentry only will now show as “ATT Continued Calls”
    • Block Rate has been adjusted to account for total authenticated and blocked calls inclusive of both T-Mobile and AT&T. 
    Have more questions? Submit a request

    Can't find what you're looking for?

    Our product support team is here for you!
    Submit a request
    Powered by Zendesk