General
How often are automated validation calls made?
Automated validation calls are placed once per business day, Monday through Friday, between 8:00 ...
Can I use both automated validation calls and manual validation calls?
No. Businesses must choose either automated validation calls or manually placed validation calls....
Why does AFFIRM require validation calls?
AFFIRM requires validation calls to observe how business calls are actually displayed on real mob...
Do validation calls affect my customers or production call traffic?
No. Validation calls are test calls only and are placed to First Orion provided test numbers. The...
What’s the difference between placing validation calls myself and automated validation calls?
Both options provide the same AFFIRM monitoring insights.Placing validation calls yourself: You p...
What is automated validation calling?
Automated validation calling allows First Orion to place validation calls on your behalf. This op...
How do validation calls work in AFFIRM Reputation Monitoring?
Validation calls follow this general process:A validation call is placed from your business phone...
What is a Validation call?
A validation call is a test phone call made from your business phone number to a unique number pr...
Reputation Monitoring Common Terms
AFFIRM Reputation MonitoringA First Orion solution that tracks how your phone numbers are being d...
Share Registration Data with Analytic Providers
IntroductionWe understand how frustrating it can be when your calls get labeled as spam. To ensur...
How does AFFIRM Reputation Monitoring work?
AFFIRM Reputation Monitoring allows you to see how your calls are displayed on major US carrier n...
How does First Orion verify my call's display?
A call’s display can vary but can include the phone number, city/state, spam tag, scam tag, call ...
What should I do if I believe that I am following good calling practices, but my calls are still being tagged?
Registering your numbers in First Orion’s Business Number Registration and adhering to Call Behav...
Can I purchase AFFIRM only or do I need to purchase INFORM also?
AFFIRM Reputation Monitoring can be purchased as a stand-alone solution. However, AFFIRM is
compl...
How will I know if my calls are mislabeled?
If one or more of your validation calls are tagged as spam or scam, your business admin will rece...
Will AFFIRM Reputation Monitoring stop my calls from being mislabeled?
No, AFFIRM Reputation Monitoring enables you to monitor the health of your calling numbers to und...
Do I need to add my number(s) to a program to mitigate mislabeling?
Registering your numbers in First Orion’s Business Number Registration and adhering to Call Behav...
Call Behavior Best Practices
This document provides outbound calling best practices to improve business calling outcomes and m...