Introduction
We understand how frustrating it can be when your calls get labeled as spam. To ensure your calls are more likely to be delivered without being mislabeled, we’d like to explain how sharing your phone number and registration information can help reduce these spam labels.
Why share your data?
When you share your phone number and registration details with us and our telecom partners, you’re helping verify your business as legitimate, influencing the analytic systems that determine whether calls are labeled as spam. This shared data helps create a better understanding of who is placing the calls, which results in fewer of your calls being mislabeled.
Here's how it works:
- Better Call Screening: Your data helps ensure that your calls look trustworthy to systems that screen for spam. It tells carriers, their telecom partners, and call filtering apps that you’re a legitimate business.
- Lower Chance of Spam Tags: By contributing your information, you’re reducing the chances of your calls being mistaken for spam in the future. The system gets smarter at recognizing your number as legitimate.
What happens if I don't follow good calling practices?
While sharing your data helps reduce the likelihood of your calls being flagged as spam, we want to be transparent: legitimate calls can still be flagged. That’s why it’s important to follow good calling practices. The systems that monitor carrier networks analyze factors like call patterns, user behavior, and complaint data to identify potential spam calls. These factors include:
- Call Volume & Frequency – High call volumes, especially short-duration or unanswered calls, can trigger a negative label.
- Consumer Feedback & Reports - If recipients frequently report or block a number, it increases the likelihood of a negative label.
- Call Answer Rates & Behavior – Low answer rates and frequent hang-ups can indicate unwanted calls.
To better understand how best to avoid calling behaviors that trigger spam labeling, please check our Call Behavior Best Practices.
The benefits of sharing your data
- Fewer Spam Labels: Your calls are less likely to be mislabeled as spam.
- Better Call Deliverability: With fewer spam tags, your calls are more likely to reach the intended recipient.
- Improved System Accuracy: Your data helps improve the overall system, making it better for everyone.
We're here to help
We understand that your privacy is important and ensure your data is handled securely. Sharing your registration and phone number information helps create a better experience for everyone, reducing spam labels and improving call quality.
If you believe your calls are being mislabeled, you can submit a request to look into the issue:
- Verizon - "Potential Spam"
- AT&T - "Spam Risk"
- T-Mobile - "Scam Likely"
How to share your data
To share your phone number and registration details, simply edit your business and check the Share my registration checkbox.
Conclusion
By sharing your data, you’re helping improve the systems that protect consumers against unwanted calls, while also making it less likely that your legitimate calls are mislabeled. That said, following good calling practices remains important to avoid being tagged in the future. We appreciate your participation and help creating a better calling experience for everyone.