Reporting
Should my count of Authentication Requests match my total calls?
No, not every authentication request will result in a phone call. Authentication Requests are pre...
Why are the calls treated in my SENTRY program not showing up under my INFORM reporting?
SENTRY Call Blocking and INFORM Branded Calling report on different stages of the call journey an...
If I use both SENTRY and INFORM, which reporting tab should I use?
If your business uses both SENTRY Call Blocking and INFORM Branded Calling, each reporting tab pr...
Why is the number of Authentication Requests important?
Authentication Request shows the number of API/SIP requests sent to First Orion with outbound cal...
What insights are provided by SENTRY reporting?
The best way to use SENTRY reporting is to evaluate each metric according to what it measures and...
What should I do if I receive an API Error?
A Call Authentication API Failure Summary report is available to all SENTRY customers under the I...
What are the reporting capabilities of SENTRY Call Blocking?
The data for SENTRY Call Blocking is displayed in the Customer Portal under the Reports menu opti...