If your business uses both SENTRY Call Blocking and INFORM Branded Calling, each reporting tab provides different insights and should be used for different purposes.
- Use the SENTRY Reporting tab to understand call authentication requests, blocked calls, continued calls, and overall SENTRY performance.
- Use the INFORM Reporting tab to evaluate branded calling performance, such as branding treatment activity and branded call engagement metrics.
Because SENTRY and INFORM measure different stages of the call journey, the metrics are not intended to match exactly. Together, the two reporting views provide a more complete picture of call authentication, protection, and branding performance.