The data for SENTRY Call Blocking is displayed in the Customer Portal under the Reports menu option.
NOTE: If you are utilizing other First Orion products such as INFORM Branded Calling or AFFIRM Reputation Monitoring, please be sure to select the ‘SENTRY’ tab to see reports pertaining to SENTRY Call Blocking.
Reporting for SENTRY Call Blocking shows six key metrics that can be exported into a CSV or Excel spreadsheet and filtered by Business Unit, program or date range:
- Successful Auth Requests- The total number of successful Call Authentication requests.
- Failed Auth Requests- The total number of failed Call Authentication requests.
- INFORM Calls- A call that received INFORM text-only branding on a specified network.
- Logo Calls- A call that received INFORM with Logo branding on a specified network.
- Blocked Calls- A call that has been identified as spoofed and blocked by SENTRY.
- Continued Calls: A legitimate call that has been authenticated by SENTRY and delivered to the recipient without INFORM branding.