SENTRY Call Blocking and INFORM Branded Calling report on different stages of the call journey and use separate reporting datasets.
A call appearing as a Treated Call in SENTRY reporting indicates that the call was authenticated and processed within the SENTRY call journey. INFORM reporting, however, is designed to report on branded calling activity and uses its own reporting methodology and metrics.
Because the two solutions track different aspects of the call experience, it is possible for a call to appear in SENTRY reporting without appearing in the same way within INFORM reporting. When reviewing performance, customers should use each reporting tab for the purpose it was designed to support rather than expecting all metrics to reconcile exactly across products.