Troubleshooting
Why don't the totals in the Reporting dashboard match the metrics on the main Portal landing page?
When you log in to the Customer portal, you will see an overview of your calling numbers, active ...
How do I improve the performance of my branded calling programs?
First make sure you understand how to measure the impact of branded calling. How do I measure the...
Will branded calling improve my answer rate?
Answer rate is just one of several standard metrics that comes free with INFORM Branded Calling, ...
What should I do if I have a Call Auth (API Error)?
A Call Authentication API Failure Summary report is available to all INFORM customers in the cust...
How do I add my logo to outbound calls?
INFORM with Logo is a newer INFORM feature which lets you send a logo and reason for the call acr...
What name is appropriate for my branded call?
To protect both brands and customers, First Orion takes branded calling seriously and requires di...