Troubleshooting
How can I see KPIs for Logo-only calls?
Because of the way logos are delivered on the network, we do not get specific data back on which ...
What should I do if I have a Call Auth Failure (API Error)?
A Call Authentication API Failure Summary report is available to all INFORM customers in the cust...
Why is my logo rejected?
All logos must abide by First Orion’s Content Vetting Policy for Branded Calling. Logos that do n...
What is Call Reason?
The Display Name field of an INFORM with Logo call allows for 32 customizable characters. While t...
Why is my logo not showing up on devices?
Logos may not be displayed on called devices for a variety of reasons.For all devices
Only RCD-en...
What are the logo image requirements?
Logos must have a solid background, as transparent backgrounds are not supported. First Orion rec...