Reporting
What data does AFFIRM collect from validation calls?
From each validation call, AFFIRM collects call display and labeling information used to assess c...
Where can I see validation call results?
Validation call results are available in the Customer Portal. The portal displays how your calls ...
How does AFFIRM's Delta Sharing work once enabled?
Delta Sharing provides secure, read-only access to AFFIRM reporting data, which can be loaded int...
What tools and platforms are supported by AFFIRM's Delta Sharing?
Delta Sharing is a secure, open-standard protocol that allows AFFIRM clients to access their AFFI...
How can I access AFFIRM reporting?
You can access AFFIRM reporting via your login credentials for First Orion’s Customer Portal or u...
What type of data is available in AFFIRM Reputation Monitoring reports?
The reports for AFFIRM Reputation Monitoring include 4 report tabs:
Tagged Calls – total quantit...
Will validation calls affect INFORM reporting metrics such as Answer Rate, Decline Rate, Talk Rate, etc.?
Validation calls made for AFFIRM Reputation Monitoring will only impact treated call counts. Vali...
How can I see tagging and branded calls display results?
If you have purchased both AFFIRM Reputation Monitoring and INFORM Branded Calling, the Display R...