Account Management
Customer Portal Multifactor Authentication
As a part of our commitment to digital security, starting February 25, 2026, First Orion will req...
How do I add additional users?
Based on your account structure, you can add an additional reseller agent admin, organization adm...
What are the user roles in Customer Portal?
The First Orion Customer Portal has six different user roles:Reseller Agent AdminOrganization Adm...
How do I reset my password?
To reset your password:1. Visit the login page: First Orion Customer Portal2. Select “Forgot your...
Dashboard Overview
Overview
The Customer Portal Dashboard is the main page for our users. From this dashboard, users...
How do I Create a Business Unit?
Once approved, a business must have at least one Business Unit to create a Branded Communication ...
Navigate between Business & Business Unit Levels
Business Dashboard - Business Unit Table
Select the desired Business Unit from the Business Unit ...
How do I generate an API Key?
Note: APIs can only be generated for annual contracted clients or our business number registrati...