How do I Create a Business Unit?

Once approved, a business must have at least one Business Unit to create a Branded Communication Program. Business Units can be general or specific, based on departments (e.g., customer service, billing) or program types (e.g., sales events, renewals). You may use a single Business Unit with the same name as your business. All numbers can be managed at the Program level.

Business Unit Creation Options

1) Create a Program Quick Action Card

1. Click Create a program.
2. Select Create a Business Unit.
3. Enter a Business Unit Name.

2) Manage Button

1. Click Manage.
2. Click Create Business Unit

Business Unit Details

1. Enter a Business Unit Name.
2. Click Next Step.
3. Optional Step: Upload Phone Numbers
4. Click Save