General
What should I do if a number appear in the Watchlist?
Review the behavioral insights provided and evaluate your calling practices. Adjusting calling be...
Is there a cost to access the Watchlist?
The Watchlist is included as part of Business Number Registration for eligible registered busines...
Does the Watchlist show all spam tags immediately?
Watchlist information is refreshed every 24 hours and reflects registered phone numbers that have...
Why is my watchlist empty?
The Watchlist is refreshed every 24 hours. If none of the registered phone numbers were tagged on...
What information will I see in the Watchlist?
If one of your registered numbers is tagged as Potential Spam on the T-Mobile network, the Watchl...
What can I do to reduce the likelihood of my number being tagged?
If you are making legitimate business calls, following Call Behavior Best Practices can help redu...
Why was my phone number flagged or tagged as spam?
Carrier analytics evaluate multiple factors to determine how calls should be labeled. These may i...
Completing Your Business Registration Process
Registration Steps1. Access the PortalNavigate to the First Orion Customer Portal and click here ...
What are the Business vetting requirements for vetting?
If a business is going to be represented via a telephone call, that business must be registered i...
How long will it take for the spam tag to be removed from my phone number?
The timeline for spam tag removal varies and is based on ongoing evaluation of your calling behav...
What can I do to remove the spam tag on my business phone number?
Depending upon the nature of the spam tag, changing the call behavior coming from the number shou...
What is the Business Number Registration API?
Business Number Registration API is an access tool to support businesses with large volumes of ph...
What is Business Number Registration?
Business Registration is free, quick and easy through First Orion's Customer Portal. To begin reg...
Why should I share my registration data with mobile analytics providers?
When registering your business and its phone numbers with First Orion’s Business Number Registrat...
Why do legitimate business phone numbers still get labeled as spam even after registration?
Network carriers work with Mobile Analytic Engine Providers (MAEs) to protect their customers fr...
Why do Network Carriers tag calls?
Network carriers have a responsibility to safeguard their subscribers from the growing number of ...
How is a phone number's label/tag determined?
At business registration, you provide identifying business information to help mobile carriers ...