Reporting
Which KPIs (metrics) should I be paying the most attention to?
Highly dependent on your use case, INFORM and Advanced Analytics come with a wide variety of anal...
Should I be worried my answer rate went down?
Sometimes answer rates go down with branded calling, sometimes they go up and sometimes they stay...
What's the difference between answer rate and contact rate?
Answer rate is the percentage of your branded calls that were answered, while contact rate is the...
What's the difference between engagement rate and success rate?
Like the difference between answer rate and contact rate, engagement rate is the percentage of ca...