General
Does ENRICH support SMS fallback?
Yes. If a recipient's device or carrier does not support RCS, ENRICH will automatically fall back...
Can I manage multiple RCS agents?
Businesses can manage multiple RCS agents from the Customer Portal and monitor activity for each ...
What is an RCS agent?
An RCS agent is your business’s brand identity within a customer’s native messaging app. It is us...
Does ENRICH support application integrations?
Yes. ENRICH integrates through First Orion's REST API and supports application integrations with ...
Is ENRICH available outside the U.S.?
No. International availability (ex. Canada or Mexico) is under exploration for future phases
Can I choose which ENRICH capabilities to use?
Yes. You can begin with the capabilities that support your current use cases and adopt others as ...
What rich messaging features are currently available with ENRICH Branded Messaging?
Currently ENRICH offers support for RCS messaging capabilities, including: Text-only messaging w...
Branded Messaging Best Practices
1. Get User Consent (Opt-In) Obtain clear user opt-in before sending RCS messages. Maintaining re...
Is there a vetting process to ENRICH?
Yes. Businesses must be verified before using ENRICH to ensure customer trust and security. This ...
Does ENRICH require integration?
Yes. ENRICH is delivered through a simple API integration or supported application integration. M...
Can I use ENRICH for two-way conversations with customers?
Yes. ENRICH provisions two-way conversational A2P (application-to-person) messaging. Businesses c...
What devices and carriers support ENRICH Branded Messaging?
ENRICH Branded Messaging is available on Android and iOS devices (version 18.1v or higher) across...
How is ENRICH different from SMS or MMS?
Traditional SMS is limited to 160 characters, and MMS only adds basic picture/video support. ENRI...
What is First Orion's ENRICH Branded Messaging?
ENRICH is First Orion’s branded messaging solution powered by Rich Communication Services (RCS). ...
What is RCS Messaging for Business?
RCS Messaging for Business is in the Application-to-Person (A2P) messaging channel built on the R...