Reporting
Why do call counts sometimes differ or show more treated calls than expected?
INFORM treated call counts in the customer portal take time to fully report across networks, it c...
What are the average Answer and Decline Rates for all your clients?
First Orion does not currently publish aggregate metrics. However, we ask all of our customers to...
Why don't my totals match my internal call logs or dialer reports?
Two of the main reasons are either technical or timing reasons.Technical reasons are because tele...
How am I performing compared to other businesses in my industry?
First Orion does not currently publish aggregate metrics by industry or use case. However, more i...
iOS Call Screening Feature and Branded Calling
Last Updated: 3/5/2026In 2025, Apple released a new feature for iOS 26 called Call Screening. Cal...
Live Voicemail Controls
Apple’s Live Voicemail feature launched in 2023 on iOS 17. When it is turned on, this feature wil...
Reports & Analytics
The Dashboard will display reporting metrics in various ways: numeric, pie chart, graphs, heatma...