Reports & Analytics

The Dashboard will display reporting metrics in various ways: numeric, pie chart, graphs, heatmap, etc. There are other Reporting tabs available. Reporting is only available to accounts set up for our Branded Communications products. Our base/free accounts will not have reporting.

All users have access to Standard INFORM reporting. Advanced Analytics, additional reports and metrics, are available. Advanced Analytic metrics will either display for INFORM Report users as "unavailable" or with the message: “Please contact your account representative to sign up for advanced analytics."

Note: Reports are updated once a day at 8 PM CST.

Comparison of INFORM Reports and Advanced Analytics

INFORM Reports	Advanced Analytics
Tables/Tabs	Tables/Tabs
Dashboard	Dashboard
Calling Number Detail	Calling Number Detail
Registered Phones	Registered Phones
Expiring Programs	Expiring Programs
Glossary	Glossary
	Program Comparison
Metrics	Metrics Searchable by Date
Unique Calling Numbers	Unique Calling Numbers
Answer Rate	Answer Rate
Treated Calls	Treated Calls
Decline Rate	Decline Rate
Talk Rate	Talk Rate
Engagement Rate	Engagement Rate
Treated Calls and Answer Rate by Program (last 90 days only)	Contact Rate
	Calls per Individual
	Success Rate (dynamic)
Graphs	Graphs
Call Counts by Program	Call Counts by Program (dynamic)
Daily Treated Calls with Answer Rate & Decline Rate (last 90 days)	Daily Treated Calls with Answer Rate & Decline Rate (dynamic)
Treated Call & Answer Rates by Program	Treated Call & Answer Rates by Program
	Reach & Contact Rate by Calls per Individual (CPI)
	Call Duration Buckets

Report Commands

There are several commands available within Reports and may not be the same on each page.

Some pages have a Minimize/Maximize option denoted with two (2) arrows.
Three (3) dots indicate it is possible to Export the report to CSV or Excel.
Each report has Controls to refine a report. These include:
- Business Units
- Programs
- Time Range
- other unique values