Reports & Analytics

Do you need help managing phone numbers includes? Check out the articles below for step-by-step guides on uploading, editing, and deleting phone numbers.

    ZEN_Reports_Dash-BEST.png

    The Dashboard will display reporting metrics in various ways: numeric, pie chart, graphs, heatmap, etc. There are other Reporting tabs available. Reporting is only available to accounts set up for our Branded Communications products. Our base/free accounts will not have reporting.

    All users have access to Basic Analytics. Advanced Analytics, additional reports and metrics, are available. Advanced Analytic metrics will either display for Basic Analytic users as "unavailable" or with the message: “Please contact your account representative to sign up for advanced analytics."

    Comparison of Basic Analytics and Advanced Analytics

    Basic Analytics

    Advanced Analytics

    Tables/Tabs

    Tables/Tabs

    • Dashboard
    • Dashboard
    • Calling Number Detail
    • Calling Number Detail
    • Registered Phones
    • Registered Phones
    • Expiring Programs
    • Expiring Programs
    • Glossary
    • Glossary
     
    • Program Comparison

    Metrics

    Metrics Searchable by Date

    • Unique Calling Numbers
    • Unique Calling Numbers
    • Answer Rate
    • Answer Rate
    • Treated Calls
    • Treated Calls
    • Decline Rate
    • Decline Rate
    • Talk Rate
    • Talk Rate
    • Engagement Rate
    • Engagement Rate

     

    • Contact Rate

     

    • Calls per Individual

     

    • Success Rate, Customizable

    Graphs

    Graphs

    • Call Counts by Program
    • Call Counts by Program
    • Daily Treated Calls with Answer Rate & Decline Rate
    • Daily Treated Calls with Answer Rate & Decline Rate
    • Treated Call & Answer Rates by Program
    • Treated Call & Answer Rates by Program
     
    • Reach & Contact Rate by Calls per Individual (CPI)
     
    • Call Duration Buckets


    Report Commands

    There are several commands available within Reports and may not be the same on each page. 

    • The three (3) arrows above the Dashboard tab are:
      • Reset to original dashboard
      • Undo
      • Redo
    • Some pages have a Minimize/Maximize option denoted with two (2) arrows.
    • Three (3) dots indicate it is possible to Export the report to CSV or Excel.
    • Each report has Controls to refine a report. These include:
      • Business Units
      • Programs
      • Time Range
      • other unique values

    Report Examples

    Calling Number DetailZEN_Reports_CallingNumberDetail.png

    Registered PhonesZEN_Reports_RegPhones.png

    Expiring ProgramsZEN_Reports_ExpirePrograms.png

    Program ComparisonZEN_Reports_ProgramComparison.png

    GlossaryZEN_Reports_Glossary.png

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