The Dashboard will display reporting metrics in various ways: numeric, pie chart, graphs, heatmap, etc. There are other Reporting tabs available. Reporting is only available to accounts set up for our Branded Communications products. Our base/free accounts will not have reporting.
All users have access to Basic Analytics. Advanced Analytics, additional reports and metrics, are available. Advanced Analytic metrics will either display for Basic Analytic users as "unavailable" or with the message: “Please contact your account representative to sign up for advanced analytics."
Note: Reports are updated once a day at 8 PM CST.
Comparison of Basic Analytics and Advanced Analytics
Basic Analytics |
Advanced Analytics |
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Tables/Tabs |
Tables/Tabs |
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Metrics |
Metrics Searchable by Date |
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Graphs |
Graphs |
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Report Commands
There are several commands available within Reports and may not be the same on each page.
- The three (3) arrows above the Dashboard tab are:
- Reset to original dashboard
- Undo
- Redo
- Some pages have a Minimize/Maximize option denoted with two (2) arrows.
- Three (3) dots indicate it is possible to Export the report to CSV or Excel.
- Each report has Controls to refine a report. These include:
- Business Units
- Programs
- Time Range
- other unique values