SENTRY Call Blocking Common Terms

    API Requests

    The number of API requests sent with outbound calls.

    Treated Calls

    INFORM Branded Calling - A legitimate call that has been treated with INFORM Branded Calling. A treated call in SENTRY reporting tab indicates that the call has been authenticated by SENTRY.

    API Requests, Treated and Continued Calls by Day

    The quantity of API requests and calls per day graphically.

    Authenticated

    A call that has proven to be legitimate. The calling party has been verified prior to reaching the end user.

    Blocked Calls

    The quantity of calls that were blocked and prevented from continuing to the called number

    Call Authentication

    An end-to-end calling feature that validates the legitimacy of a call by verifying the calling number, called number, and time of the call.

    Continued Calls

    The quantity of authenticated calls delivered to a device for SENTRY Call Blocking treatment where branding is not enabled

    Program

    A defined group of branded calls from a single calling number and usually sharing the same calling purpose.

    SENTRY Call Blocking

    A treated call in the SENTRY reporting tab indicates that the call has been authenticated by SENTRY.

    Unauthenticated

    A call that has not been verified as legitimate and did not pass First Orion’s Call Authentication process.

     

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