As a part of our commitment to digital security, starting February 25, 2026, First Orion will require all Customer Portal users to use multi-factor authentication (MFA) during the log in process.
- MFA will be required every sign on, but you will be able to select “remember device” for 30 days
- The code will be sent from DoNotReplyPortalAssistant@firstorion.com to your email address and will expire after 3 minutes
Starting on February 25, 2026, the portal log in process will be:
- Go to the First Orion customer portal
- Enter your username and password and select Log In
- You will receive an email containing the one-time verification code
- Enter the code within 3 minutes and click Log In to complete the portal log in process
FAQs
What email address does the verification email come from?
The code will be sent from DoNotReplyPortalAssistant@firstorion.com to your email address and will expire after 3 minutes.
What should I do if I do not receive an email?
- Search your email for DoNotReplyPortalAssistant@firstorion.com
- Check your junk and spam folders for the email
- If your organization has an internal IT team, you can check with them to ensure the email is not getting automatically blocked in security filters
- Contact First Orion customer support at enterprisesupport@firstorion.com
How often will I have to use multi-factor authentication?
We are requiring MFA for every session log in. For users logging in from the same device, they will be able to have the system remember their device for 30 days.