Why might a carrier block a call?

    Carriers may block calls to protect consumers and maintain network integrity. Blocking decisions are made independently by each carrier and may vary across networks.

    Common reasons a carrier may block a call include:

    • The carrier determines the call may pose a potential risk based on its own evaluation criteria
    • The call recipient has enabled call-blocking settings, such as blocking certain categories of calls
    • The call recipient has personally blocked the originating phone number
    • The originating phone number is invalid or improperly formatted

    NOTE: Each carrier applies its own policies and criteria when determining whether to block a call. In some cases, network conditions or call delivery behavior may cause an outbound call attempt to be reported as blocked, even if there is no ongoing or intentional blocking decision.

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