First, consider completing Business Number Registration in First Orion's Customer Portal. Registering your business phone numbers gives you the ability to influence how your outbound calls are labeled. During this process, you can follow these steps to opt-in to send your business registration information to AT&T and T-Mobile:
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Log in to your account at https://portal.firstorion.com.
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Click on the 'Edit' button in the top right corner.
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Scroll down to the bottom of your business details, where you'll find a toggle to opt-in for sharing your information with other analytics providers.
Once you opt-in, your business and phone number data will be processed within 24 hours with T-Mobile and AT&T.
Please note: We currently do not share data with Verizon's provider (TNS). To reach out to Verizon, please visit here.
If you’ve already completed Business Registration and have opt’d in to share your registration data with other carriers, and are continuing to experience mislabeling, you may consider remediation or appeal. Remediation is a self-service appeal process that enables you to work with mobile carriers directly to address the mislabeling or tagging of your outbound calling numbers. Remediation should only be initiated after you’ve completed Business Number Registration and have consistently used good calling practices. For more information regarding good calling practices, visit (here).
During the appeal process, carriers will verify the calling activity related to the phone number. Various factors are evaluated to determine if the tag is appropriate, including phone number history, calling patterns and recipient responses (i.e complaints, call blocking or spam reporting of the number).
You may appeal to carriers directly on their website using the following links: