No. The call-by-call analysis of Protect+ Risk Detection enables your business to take actionable steps in real-time. It also empowers your business to have complete control of how the calls are treated. First Orion does not determine this action. You have complete control of how the calls are treated.
Your business can develop customized policies and procedures to determine how risky calls should be treated by your calling platform. Call treatment options can include:
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Rerouting calls based on risk level
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Warning or alert prompt with risk level
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Labeling of call purpose/category
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Terminating the call to prevent it from reaching an agent
Options for call treatment vary and are based on the available features of your calling platform.