Customer Portal Release - 10/04/2023

Learn about what's new in the Customer Portal.

Customer Portal Enhancements 

Phone Number Assignment Navigation

  • Users can navigate from the Phone Number Assignments window to other pages on the portal to perform actions regarding that phone number
  • Links a user can click and the destination:
    • Business – Business Profile
    • Business Unit – Business Unit Profile
    • Program – Program Update Screen
    • Display Name – Program Update Screen

EIN (Employer Identification Number) for Entity Vetting

  • New users may provide their EIN (Employer Identification Number) to help expedite their business profile during the vetting process
  • The addition of the EIN will improve accuracy and efficiency of First Orion’s vetting process
  • The EIN field is optional

Verizon Call Counts in Reporting

  • Users visiting the Calling Number Detail folder in Reporting will now see Verizon (VZW) in their Call Volumes by Carrier

Mobile Usability Enhancements 

  • Multiple UI components were updated to allow the Customer Portal to be accessible and more responsive on the smaller screens of devices





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