Subscription: Edit a Program

Did you set up a Branded Calling subscription in the Customer Portal and you need a little help? Check out our step-by-step articles here!

 

Instructional Video

 

Navigation to Edit a Program: View/Edit, Update, Delete also Add and Delete Numbers

Step 1: Click or from the Dashboard.

Step 2: Click the Circle three (3) dots at the end of the row of the desired Program.

Step 3: Select the desired action from the popup menu.

ZEN_SS_Program_Main.png

View a Program with Edit option

Step 1: Click or from the Dashboard.

Step 2: Click the Circle three (3) dots at the end of the row of the desired Program.

Step 3: Select View Program from the popup menu.

ZEN_SS_Program_View-Dropdown.png

Step 4: Note the popup display is Program Details.

Optional Step 5: Click Edit if changes are desired. See Update Program Content for more detail.

Step 6: Click 'X' when finished viewing.

ZEN_SS_Program_View-couldEdit.png

Update Program Content

Step 1: Click or from the Dashboard.

Step 2: Click the Circle with three (3) dots at the end of the row of the desired Program.

Step 3: Select Update Program Content from the popup menu.

ZEN_SS_Program_Update-Dropdown.png

Step 4: Edit Program Details.

Optional Step 5: Program Activation Off/On Toggle.

Optional Steps 6 & 7: Click the up/down arrows to display the Call Purpose dropdown to change.

WARNING: Do Not Originate should only be selected if the phone number will not make outbound calls.  

Optional Step 7.5, not shown here: Edit the Description.

ZEN_SS_Program_Update-Edit_Display-NextStep.png

Step 9: Edit Program Display.

Optional Step 10: Modify the Display Name.

Optional Step 11: Adjust the Program Duration. For more information: Subscription: Create a Program

Step 12: Click Launch to finalize the Program edits.

ZEN_SS_Program_Update-Edit_Display-Launch.png

Disable a Program

Step 1: Click or from the Dashboard.

Step 2: Click the Circle with three (3) dots at the end of the row of the desired Program.

Step 3: Select Disable Program from the popup menu.

ZEN_SS_Program_Disable-Dropdown.png

Step 4: Click Confirm to Disable a Program.

Option Step 5: Click Cancel to allow Program to continue and to not disable it.

ZEN_SS_Program_Disable-Confirm-Cancel.png

Add or Delete Numbers

Subscription: Add Phone Numbers

Subscription: Delete Phone Numbers

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