Subscription: Add Phone Numbers

Did you set up a Branded Calling subscription in the Customer Portal and you need a little help? Check out our step-by-step articles here!

Navigation to Add One or More Numbers

Navigation from Dashboard

Option A, Step 1: Click Dashboard on the Navigation Panel.

Option A, Step 2: Click Create, which opens a dropdown menu.

Option A, Step 3: Click Add Phone Numbers from the dropdown menu. 

ZEN_SS_Numbers_Add_Dashboard-Dropdown.png

Navigation from Phone Numbers 

Option B, Step 1: Click Phone Numbers on Navigation Panel.

Option B, Step 2: Click Edit Phone Numbers, which opens a dropdown menu.

Option B, Step 3: Click Add Phone Numbers from the dropdown menu.

ZEN_SS_Numbers_Add_Edit-DropDown.png

NOTE: Newly added numbers will automatically receive a Pending status. Many numbers will be approved quickly, some may need vetting.

WARNING: Do Not Originate should only be selected if the phone number will not make outbound calls.  

Manual Add

Further instruction available: Add Numbers: Manual Addition

NOTE: Some information may not apply for Subscription users, in particular Business/Business Unit.

ZEN_SS_Numbers_Add_Manual.png

Batch CSV Add

Further instruction available: Add Numbers: Batch CSV Upload

NOTE: Some information may not apply for Subscription users, in particular Business/Business Unit.

ZEN_SS_Numbers_Add_BatchCSV.png

 

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