Subscription: Add Phone Numbers

Did you set up a Branded Calling subscription in the Customer Portal and you need a little help? Check out our step-by-step articles here!

    Navigation to Add One or More Numbers

    Navigation from Dashboard

    Option A, Step 1: Click Dashboard on the Navigation Panel.

    Option A, Step 2: Click Create, which opens a dropdown menu.

    Option A, Step 3: Click Add Phone Numbers from the dropdown menu. 

    ZEN_SS_Numbers_Add_Dashboard-Dropdown.png

    Navigation from Phone Numbers 

    Option B, Step 1: Click Phone Numbers on Navigation Panel.

    Option B, Step 2: Click Edit Phone Numbers, which opens a dropdown menu.

    Option B, Step 3: Click Add Phone Numbers from the dropdown menu.

    ZEN_SS_Numbers_Add_Edit-DropDown.png

    NOTE: Newly added numbers will automatically receive a Pending status. Many numbers will be approved quickly, some may need vetting.

    WARNING: Do Not Originate should only be selected if the phone number will not make outbound calls.  

    Manual Add

    Further instruction available: Add Numbers: Manual Addition

    NOTE: Some information may not apply for Subscription users, in particular Business/Business Unit.

    ZEN_SS_Numbers_Add_Manual.png

    Batch CSV Add

    Further instruction available: Add Numbers: Batch CSV Upload

    NOTE: Some information may not apply for Subscription users, in particular Business/Business Unit.

    ZEN_SS_Numbers_Add_BatchCSV.png

     

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