What is a Branded Calling Program?
A branded calling program allows users to define what they want for their business calling numbers to display on outbound calling devices.
Prerequisite
- You must create a Branded Calling Program before you can edit a Branded Calling Program. Learn how to create a Branded Calling Program here.
- If you are subscribed to one of our INFORM Branded Calling plans, learn how to create a program here.
Edit a Program
Step 1: Update Program Details
- Click the three (3) dots for the Program you would like to edit.
- Select Update Program Content from the dropdown menu.
- Update Program Details if desired.
- Click Next Step.
Step 2: Update Program Display
- Click Display Name and select a Display Name value.
- If you do not see a Display Name value, you can opt to Create custom display name.
- Enter a Display Name value and a Shorthand Display value.
NOTE: Display Name and Shorthand Display MUST meet First Orion's Branding Policy. Custom display values will NOT brand until reviewed and approved. Expect a minimum 24-hour delay if Branding Policy is not met. - Use the calendar to schedule a Start Date & Time.
- Use the calendar to schedule an End Date &Time.
- Click Launch.
View a Program
- Select the desired Program to manage from the list within the Business Unit Dashboard view.
Disable a Program (Active Programs Only)
- Click the three (3) dots for that Program.
- Click Disable Program Content from the menu.
- Click Confirm.
Add Phone Numbers to a Program
- Click the three (3) dots for that Program.
- Click Add Phone Numbers from the menu.
- Add Phone Numbers to the Program either by Manual or CSV Upload.
- Click Save.
Delete Phone Numbers from a Program
- Click the three (3) dots for that Program.
- Click Delete Phone Numbers from the menu.
- Delete Phone Numbers from the Program either by Manual or CSV Upload.
- Click Save.