Dashboard: Heatmaps

    The Customer Portal Dashboard provides a variety of current reports regarding your Branded Communication account, typically updated every sixty (60) minutes.

    ZEN_Dashboard_Main.png

    Key Navigation Items 

    1. Main Navigation Panel Dashboard: Navigation
    2. Page Name & Breadcrumb Trail
    3. Command Buttons: Create, Edit, & Learn Dashboard: Learn
    4. Metric Cards Dashboard: Metric Cards
    5. Heatmaps
    6. Business Unit List & Navigation
    7. Support Button

    Heatmaps

    There are three (3) dynamic displays that alternate with current account information in the middle of the page.

    1. Distribution of Call Rates

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    Distribution of Call Rates: the percent of calls made to each state by area code

    • If 1000 calls have been made and 100 of those were to Maine area codes, Maine on the map will display “10%”

    2. Distribution of Answered Call Rates

    ZEN_Dashboard_HeatMap_AnsweredCalls.png

    Distribution of Answered Call Rates: the percent of calls that were answered of all treated calls made to a state

    • If half of the calls to Maine are answered, Maine on the map will display “50%”

    3. Distribution of Phone Numbers Under Management

    ZEN_Dashboard_HeatMap_PhoneNumbers.png

    Distribution of Phone Numbers Under Management: the number of registered phone numbers by area code (Toll-free numbers cannot be assigned to a state)

    • If a business has 8 phone numbers and 6 are in Wisconsin, the heatmap will display “6” for Wisconsin when scrolled over
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