Delete Numbers: Batch CSV File Deletion

Do you need help managing phone numbers includes? Check out the articles below for step-by-step guides on uploading, editing, and deleting phone numbers.

    Business Phone Numbers may be deleted at the Business, Business Unit, or Program level at any time via Batch CSV. A batch upload of up to 500 total numbers and call purpose per CSV file is the current limit.

    WARNING: Numbers deleted at the Business level will also be deleted from the Business Unit and the Program levels.

    Instructional Video

    Download the Template

    Upon reaching the Delete Phone Numbers portal page, the default is Manual

    Step 1: Select Upload CSV File.

    Step 2: Click Download CSV Template.


    Step 3. Locate the phone-numbers-template, found in the Downloads folder, in your File Explorer.


    Step 4: Open the phone-numbers-template. It will display with three (3) sample phone numbers and their call purpose. The full Call Purpose list may be found in the following section Create a Template for Submission.


    Create a Template for Submission 

    A total of 500 numbers may be submitted via a single CSV file. Submit using the following guidelines:

    Template Requirements:

    • Two (2) columns only
    • No headers
    • Individual rows containing: 
      • A single number in Column One
      • The call purpose for that number in Column Two
    • Maximum of 500 numbers with call purpose

    Column 1: Phone Number only

    • A single phone number
    • No spaces
    • Formatted exactly as either:
      • E.164 format example: +15013334444
      • Area Code and Number example: 5013334444

    Column 2: Call Purpose for that Phone Number

    The following are valid options:

    • Charity
    • Customer Service
    • Debt Collection
    • Informational/Notification
    • Multi-Use Line
    • Political
    • Prison
    • Survey
    • Telemarketing
    • Do Not Originate

    WARNING: Do Not Originate should only be selected if the number will not make outbound calls.

    Step 1: Fill in the Template with the phone numbers and their call purpose to submit for deletion.

    Step 2: Save the Template file.


    Upload the Completed Template

    There are two (2) options to upload the CSV file template into the Customer Portal:

    1. Drag and drop CSV or TXT file
    2. Choose from computer


    Upload Option A: Drag & Drop

    Option A, Step 1: Select the completed and saved template from Downloads in the File Explorer.

    Option A, Step 2: Drag the file from the File Explore to the Customer Portal dropbox using your mouse.

    Option A, Step 3: Drop the file into the Customer Portal box.


    Upload Option B: Choose from Computer

    Option B, Step 1: Click Choose from computer in the Customer Portal box.

    Option B, Step 2: Select the completed template file in the File Explorer.

    Option B, Step 3: Click Open at the bottom of the File Explorer.


    Complete Phone Number Deletion

    After uploading the numbers to be deleted, either via Drag and Drop or Choose from Computer, the Deleted Phone Numbers will display on the Customer Portal page along with a total count. 

    Step 1: Confirm Total Phone Numbers to Delete is correct.

    Step 2: Review uploaded phone numbers for deletion, if desired.

    Step 3: Click Delete.


    A pop-up will display the deleted phone number or numbers under the Deleted Numbers section along with a total count. Any rejected numbers will display, along with a total count, under the Rejected Numbers section and a reason for rejection. 

    NOTE: You will receive an error message if any numbers are rejected. Double-check the number and call purpose. Typically a number will be rejected if it has been formatted incorrectly or if the number already exists elsewhere in the Customer Portal. If you need assistance, please click on the Support button at the bottom of the page. 

    Step 4: Click OK to close the pop-up and exit the Delete Phone Numbers area.  




    Have more questions? Submit a request

    Can't find what you're looking for?

    Our product support team is here for you!
    Submit a request
    Powered by Zendesk