Delete Numbers: Navigation to Manual or Batch CSV

Do you need help managing phone numbers includes? Check out the articles below for step-by-step guides on uploading, editing, and deleting phone numbers.

    There are three (3) paths of navigation from the Business Level, Business Unit Level, or Program Level to reach the Manual or Batch CSV Delete Numbers page.

    1. Manual submission of individual numbers
      • This is a good option if removing one or a few numbers
    2. Batch upload of up to 500 total numbers and call purpose per CSV file

    WARNING: Numbers deleted at the Business level will also be deleted from the Business Unit and the Program levels.

    Navigation Option A

    From the Business Level Navigation Panel Dashboard

    Option A, Step 1: Click Dashboard on the Navigation Panel.

    Option A, Step 2: Click Create, which opens a dropdown menu.

    Option A, Step 3: Click Delete Phone Numbers from the dropdown menu. 

    ZEN_Delete-NavA_FINAL.png

    Navigation Option B

    From the Business Level Navigation Panel Phone Numbers 

    Option B, Step 1: Click Phone Numbers on Navigation Panel.

    Option B, Step 2: Click Edit Phone Numbers, which opens a dropdown menu.

    Option B, Step 3: Click Delete Phone Numbers from the dropdown menu.

    ZEN_Delete-NavB_FINAL-new.png

    Navigation Option C

    From a Program listed on the Business Unit Profile page 

    Option C, Step 1: Verify currently on the Business Unit Profile page.

    Option C, Step 2: Select the Program for number deletion. 

    Option C, Step 3: Click the Circle with three (3) dots for the dropdown menu. 

    Option C, Step 4: Click Delete Phone Numbers from the dropdown menu.

    ZEN_Delete_Program_Delete-final.png

    Successful navigation will result in the Delete Phone Numbers page.

    NOTE: Manual is the default. For further instruction:

    ZEN_Delete_Navigation_Man-Batch.png

     

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